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General Windows Support For questions about Windows issues regarding LimeWire or WireShare or related questions


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Old May 4th, 2008
Novicius
 
Join Date: May 4th, 2008
Posts: 1
troyhps is flying high
Default wont connect

I have used LW for many months. Now when i am on i can play all of my library but when i search it says i am not connected?
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Old May 5th, 2008
Bummed
 
Join Date: December 22nd, 2006
Location: Butler,PA
Posts: 528
Xcom46 is flying high
Default

Let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:


1. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account.
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your ISP (Internet Service Provider)?
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).
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