Can no longer connect! Help!

mel_479 · #1 (**permalink**) March 27th, 2008

Hey everyone,
I have what would seem to be a common problem with my Limewire basic. It will no longer connect past one bar! I have been using Limewire for several years now and have had this problem once before but somehow it mysteriously fixed itself...
Anyway all I can think of that has changed is that I updated to Norton Internet Security 2008 recently. I have changed the program setting from 'auto' to 'allow' so it shouldn't be stopping me connect.
Does anyone know what I should try?
In case you need any info about my computer; I'm running XP Home Edition on my 2 year old Toshiba Satellite.
Thank you! Mel

mel_479 · #2 (**permalink**) March 27th, 2008

I just found this! Hopefully it helps.

1. OS version? Windows XP Home
2. What firewalls you have? Windows which I believe is disabled and Norton Internet Security 2008
3. How much ram? ?
4. Hard Disk space available? 4.45g
5. Connection type? Cable
6. Modem & router brand name & model numbers? ?
7. Where are you trying to connect from? Home
8. What version of LimeWire (LW) & Java do you have? Limewire 4.14.10 and Java 1.5.0_06
9. Who is your ISP (Internet Service Provider)? Optus
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Nothing! It doesn't open, it just keeps 'Loading' forever.
11. Are you sharing the connection with other computers or p2p sharing programs? One other computer in the house but it is rarely used.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I wouldn't say I'm experienced but Ive been using Limewire for a few years.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes but it was there even when I could connect.
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I don't know!
15. What security programs are you using (antivirus etc)? Norton Internet Security 2008
16. What country are you living in? Australia

Thanks again!

sage696 · #3 (**permalink**) March 30th, 2008

can anyone tell me why i keep getting a startup error with something about the gnutella

, i have downloaded and unistalled limewire 6 times. I am running windows vista and java, i have allowed both access through firewall

SAJESHWAR · #4 (**permalink**) March 30th, 2008

Can any one help contact lime wire. by email address that i used to purchase pro is not being accepted