previous PRO lost install/executables

cay1172 · #1 (**permalink**) June 29th, 2008

I paid for pro (over 6 mos. ago) still have the urls for downloading the version at that time. Long story short - I had to do sys restore. I intentionally copied all of my files, executables, etc...but when I try to install LW it only installs basic. Any ideas? Do I qualify for the "upgrade" rate vs NEW CUSTOMER rate??

Carrie

Remoc · #2 (**permalink**) June 29th, 2008

If you saved Your Pro Installer for a paticular version, say 4.16.xx, then this will be the only version of Pro you'll have.
Just because you have saved the Pro Installer for that version doesn't give you the option to get the Latest Pro Upgrade. If it's been longer than 6 mnths and you want a Pro version of the latest release then you will have to re-purchase.
Hope this Helps.

You may be able to get the discounted price. Put in the email address that you used to buy LW Pro and see if they offer a better price.

cay1172 · #3 (**permalink**) July 1st, 2008

thanks for info - I Don't have pro installer for ANY version - lost them all in the restore and backups didn't work.

I can't email them because they didn't keep record of my pro account email address (only 6mos as you stated) so I can't get discounted upgrade fee.

I'd gladly even pay the upgrade fee...I just don't feel I should have to pay the full purchase price for the upgrade.

Remoc · #4 (**permalink**) July 1st, 2008

Hmm...Well Life isn't exactly fair and especially Anything on the Net. Because you feel the way you do doesn't mean that you will get a fair shake, or even a discount.
I don't use LW any longer for several reasons, some of which you are experiancing as we speak.
I would recommend trying Phex if you want to continue to use a Gnutella Client.
See Phex in my Sig.
Other than that, If You still insist on a Pro Version of LW then You will Have to Re-purchase.
It's all about the Almighty Dollar for the LW Boys.

Lord of the Rings · #5 (**permalink**) July 1st, 2008

http://www.gnutellaforums.com/window...-v-4-18-a.html ie: if you bookmark the pro download page, then over last 30 days you will have opportunity to receive discount & warning listed on that page. Also, LW support send one or two emails to your email account over that period to inform you your pro support is nearing an end.