Hi Forum Members, my first post.

For some time now my Limewire will consistently not connect at certain times of the day. My ISP is an unlimited account with Tiscali.co.uk.
Despite the unlimited account, I am aware of their Fair Usage Policy in that between 18.00hrs and 23.00hrs, for good reasons, high downloads will be restricted. This is very clear and I accept this condition of the contract.
I do not use Limewire or other downloading software during these hours and I have never had any communication from my ISP that there is any problem in the use of my account. However I am finding that my Limewire will not connect up to two to three hours prior to and after the restricted period.
It will sometimes just sit there indication "Starting Connection" and sometimes it will show "Waiting for stable connections" in the status column of the downloads.
Before I speak to my ISP, is there anything that could be causing this other than an ISP problem.
Like I said it is so consistently colse to the restriction period, and it always works flawlessly outside of this period, that I suspect that my server / area is having extra time restrictions applied, outside the agreed contract and terms of the Fair Usage Policy.
Anybody goot any similar experiences or knowledge ?

Thanks Pommie5

Hi...

First, I am not able, now, to give you a specific and cogent 'fix' to your current problem...

But, it is so refreshing to be exposed to such a clear and intelligent post that I cannnot resist replying with the simple message to you to please be patient...
Patient re: these Gnutellaforums... Simple... It is Friday afternoon in EU and late in Asia and where the wallabees frolic and too early for many of the colonials in Americas Sur y Norte to be around !!!

PLEASE don't give up here as I assure you that you will soon encounter others who have almost certainly experienced the same problem(s)...

Normally, the very LAST thing you EVER want to do is to 'speak with your ISP' re: p2p issues !

In the interim, please try to consider any other 'things' (configuration changes, new apps installed, well- anything extraneous to your normal ops... right ?

Last, in your next post, pls provide the simple basics re: your

Comp
OS
LW version
Router or Modem type & Software version
and
er
anything else you feel may be germane...

Ooooohhhh....

And...

Welcome !

__________________
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Tomorrow's forecast:
Sunni in places, Shi'ite in others...

Pommie5...It most definatley sounds like Tiscali are extending there hours on you...I've heard of the 5pm to 11pm and the 6pm to 12pm peak times....
Do you think you have popped up on their radar as a heavy downloader ??

I think because you can connect without a problem (aside from the times you are stating) that Tiscali are not being very fair with their Fair Use Policy...

__________________


If you dont live for something...
You die for nothing...

Just from a quick Google search, at least one other person finds they're being hit by the FUP outside of the normal hours
Tiscali Forums - Can I get fup'd outside peak hours.

Maybe if you have a look around that Tiscali forum, you'll find some more info.

Some Tiscali users have been able to connect after changing ports. In LW go tools > options > advanced > firewall config. There you can change LW's listening port. Try port 64049 (or something in the range of 49152 - 65535). No guarantees that it'll help, but it's an easy thing to try

If you have port forwarding set up for a modem/router, the port forwarded will also have to change!

Thank you Ursula for the welcome, and for all the replies from members. Much appreciated, thank you.
Yes, talking to ISP's ref to downloads etc is going to be difficult. I wanted to get all the information I could before I speak to Tiscali them. This is going to even more difficult with my broad Northern British accent and their rather different Indian English accent from the technical assistance people in New Delhi. I always seem to spend half the time asking them to repeat what they have said. They must think it strange, but I am not on my own in having difficulty understanding the spoken words with a heavy Indian accent.
Yes I am at times a heavy downloader, but Tiscali policy is clear and there is no stated problem or restrictions that will be made outside the time periods laid out in their FUP.
I will go and have a trawl through the Tiscali forums and see what I can find. Got the port change info too. Thank you Birdy.
Will come back when I get anything and post my results or otherwise.

Sent this 2nd August. Still waiting for reply

Customer02/06/2007 01.36 PM I understand and accept the terms of your Fair Usage Policy. However, I am unable to use my Limewire P2P programme up to 3 hours BEFORE or AFTER your stated period of 6pm to 11pm. It just will not transfer or receive data. Sometimes it will start working again at 11.30pm in the evening, but most often It will be two to three hours later.
I need to know if I am I being restricted more than the time stated in the contract agreement ?.
I have never had any communication from Tiscali that I am in any restricted group or catagory.
Could you please tell me if I am in any specific restricted catagory other than the normal FUP hours restriction.