Where's my UPGRADE?!?!

[gotjava]

Hey!

I paid for my upgrade, so why don't I have it ?


Does anyone work for Limewire in Customer Service? I sent them a notice at 3:00 AM this morning and I have heard NOTHING YET!


What kind of organization is this? Typical big Corp beat up on the little guy superegocorporatejunkfacestuff?




Anyone with any suggestions on who to contact or how to contact some one to correct this problem, then please repy ASAP. A phone number would be great!


Thnkx

[Lord of the Rings]

What did u buy exactly, the cd or the dwnld version? Enter your email in this link when prompted to.

[gotjava]

Upgrade to PRO for $18.88. I didn't order the second edition Limewire Pro CD for $38.50.

There was a problem when I submitted the order: I recevied an error page saying there was a problem with the submission, BUT my bank account was charged anyway.

The reason I didn't order it again a second time was exactly because I thought I might get charged twice.

It makes you wonder what kind of organization Limewire is?

I mean everything seems great. Great service, a forum and everything, so why try to rip people off who are supporting their great work: It don't make sense?

[gotjava]

Originally posted by Lord of the Rings
What did u buy exactly, the cd or the dwnld version? Enter your email in this link when prompted to.

Yeah, none of my e-addresses worked: maybe I typed in a wrong address when I upgraded? I have to go back and fill-out the form now. I hope that gets some results!

I actually used this form at 3AM this morning to report the problem, but just sent a second notice. I also emailed the following, with a screen-copy of the charge to my bank account:
General Corporate Information: info@limewire.com
Feedback:
feedback@limewire.com
Website Issues: webmaster@limewire.com

[Lord of the Rings]

Try this! I don't work for LW.

[gotjava]

Originally posted by Lord of the Rings
Try this! I don't work for LW.

A third time?

Thx, but I have already sent them 2 notices that way. If I send another, then I might start pissing them off, and that won't help anyone.

[gotjava]

Originally posted by Lord of the Rings
I don't work for LW.

Maybe you should: at least you reply.



Blame it on the Republicans! Vote Democrat! Everytime the Republicans are in office the economy goes to ****, and then companies cut their staffs! Bad for CS -- Customer Service.

[Lord of the Rings]

I've heard LW's support aren't always quick on the draw. A final suggestion until somebody else comes around, is to send a pm to aharris. Press members button at top of page. But actually if you could remember which email you registered with then u could dwnld the pro software.




"Patience is a Virtue"

[murasame]

Originally posted by gotjava
I mean everything seems great. Great service, a forum and everything, so why try to rip people off who are supporting their great work: It don't make sense?

Heh, they don't try to rip off anyone. There are lotsa scammers for that.
Most probably, you misspelled your email and now someone is enjoying a free copy of Pro...
Can't you remember which adress you used? Maybe if you did, you could try some variations of it. Or just spare added frustration and PM aharris...