right, my mum paid for limewire pro, and we recieved the confirmation email for it. however somehow the installer was lost, and i cant find it anywhere (mum doesnt really know anything about pcs! she must have doen something really wrong). now i want to get it back, so i go to limewire.com and they ask for an email adress (my mums as she was the one who paid and registered in her name). but i was surprised to find that limewire has no record of my mums details anywhere, which was strange for a start because they replied to the very address i entered in order to confirm payment. and there, payment, yes the money was deducted from my mums account.
so we have paid for limewire pro, but we cant get the installer because limewire hasnt got our records.
i think the customer support is quite bad to be honest, as in order to get any support you must enter your email address to get anything done (a problem for me whos details have been lost at limewires end).
so ive turned to this forum in the hope someone out there might have had the same problem, or at least know how i might go about dealing with it! any suggestions please (its annoying being asked to upgrade from basic to pro every time i start up, knowing that in fact i should already be using it).
many thanks guys (p.s. my first time using a forum!)

Welcome to the cluuubbb.

It sounds like we were ripped off from a third party....
By sthe sounds of it we are not the first ones (which dosn't make it any easier)

If you paid $18.88 directly to lime wire then you should be entitled to Pro and support.

If you were like me and paid $50.00 american to some third party money grabber

like
shopper@uk.worldplay.com

then you may have gotten screwed, and paid good money for something everyone else gets for free.

we have to be carefull and do some research first...

I am still thinking about spending the $20 and getting Pro....
as soon as I find out if it is worth it

Take care....it's all karma and they will get theirs in time
Think of it as a donation to some poor unfortunate's vacation fund

gsus ... how much DID you pay? and how long ago, I'm just trying to find out if grayjay is right or not

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