How long ago was that? And how much did you pay?

Usual reasons for not recognising email address:

* You used the incorrect email address to enter
* Your pro support has finished & your email information auto removed
* You did not purchase from LW.org but accidentally from a scam site.

Do you remember receiving emails from Pro sales / support previously. One with your download link? If not, then you didn't purchase from LW. Check your email addresses & see if any mail from pro still exists. Not sure why anybody would delete such an email anyway with their pro information on it.

I purchased it 2/18/09. I logged into it from the basic limewire that was downloaded on my computer. I paid like $30 for it, it was for a lifetime membership. I bought it through my paypal account. The 1st time I purchased it, about a year ago, it did download but I wasn't able to get tech suppost because it didn't recognize my email address. I have 2 different emails & have tried both but neither work.