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Open Discussion topics Discuss the time of day, whatever you want to. This is the hangout area. If you have LimeWire problems, post them here too.


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  #1 (permalink)  
Old December 19th, 2005
Roc Roc is offline
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Join Date: December 19th, 2005
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Default Pro

Hi hope im in the right place to ask this...just tried to buy limewire pro but told me my credit card reg was incorrect and to try again. after 3 unsuccessful attempts i gave up. however after checking my bank details it appears ive been billed 3 times!

have i been scammed?? who do i contact?
any help gratefully appreciated.

thanx in advance
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  #2 (permalink)  
Old December 19th, 2005
A reader, not an expert
 
Join Date: January 11th, 2003
Location: Canada
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Did you get this settled? The business manager for LW sometimes posts in gnutellaforums, so you might be able to contact her this way.
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  #3 (permalink)  
Old December 20th, 2005
Roc Roc is offline
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no. not sorted yet. its a weird one coz i read some other threads about scams but i tried to buy through the official limewire.com site.
If there was a way of contacting limewire directly im sure it would sort everything out
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  #4 (permalink)  
Old December 20th, 2005
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Did you go to: www.limewire.com to get the Pro version???

Cancel out those additional transactions ASAP. You only need to pay ONCE for Pro 18.88 USA dollars. The site might have a glitch and or your browser could have crashed during the transaction and they didnt receive the order etc.
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  #5 (permalink)  
Old December 20th, 2005
Roc Roc is offline
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ya. followed instructions but when i pressed submit info it said that info could not be processed coz credit card info was incorrect. so i tried again 2 more times with no success.
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  #6 (permalink)  
Old December 20th, 2005
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Join Date: December 20th, 2005
Location: Norway
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I did the exact same thing the day before yesterday. I read the topics on scamming BEFORE ordering, and ordered PRO from www.limewire.com.

After submitting my cc info. I got the same message as Roc...
only I tried 10 times to correct my cc. info. Oh yes.... billed 10 times!!!!!

Some propably concider me a stupid newbee from doing this, but I only thougt my info was incorrect. NEVER got paymentinfo. and no returning mail from Limewire.....

Need contact asap!!!!

Want the PRO version, but not for 188,80 USD!!!!
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  #7 (permalink)  
Old December 20th, 2005
A reader, not an expert
 
Join Date: January 11th, 2003
Location: Canada
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The biz manager will be interested to know about this, so I've sent out a few messages.

Keep us posted please if this doesn't get resolved today.
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  #8 (permalink)  
Old December 20th, 2005
Novicius
 
Join Date: December 20th, 2005
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Thanks!

My bank told me to check my account often over the next few days, and have also notified VISA on the subject....
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  #9 (permalink)  
Old December 20th, 2005
Roc Roc is offline
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ya cheers.

will wait in earnest!
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  #10 (permalink)  
Old December 20th, 2005
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Join Date: August 17th, 2004
Posts: 24
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Default Multiple Billings

We're certainly not trying to trick anyone into purchasing more than once - the user gets angry, we get nasty phone calls and big chargeback fees... What we are doing is implementing more stringent parameters for card acceptance to cut back on fraudulent purchases.

If you're using a bank card, the charges will show up for a while even when the charge was automatically voided on our end - which is what happens when the card info isn't cleared by VeriSign, our payment processor.

The charges should, however, disappear as the void reaches your bank. If they don't, please get in touch with Lime Wire - our number will be posted next to your bank statement, and it's a simple matter for our billing department to look at charges to your card, see what's going on and fix any lingering issues.
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