My 14 year old grandson recently downloaded and installed Lime Wire on their computer. When my daughter got online this morning, a window popped up that said since they hadn't cancelled something in 3 days, they are legally obligated to pay for it. She couldn't tell where it was coming from except it was an altbill.com address. It said she must click on it to give her financial information and she couldn't get rid of it for a while. She, of course, didn't click on it. Does anyone know of any other way to find out what this is so we can cancel it.

I went to altbill.com, but to get any support, they wanted my personal information and I was leary to do that.

She promised him he wouldn't get into trouble if he had gone to a porn site which is what we suspected, but to please tell her so she could deal with it. He swore all he had done was the Lime Wire installation before the pop up started. From what I read on your FAQ, I doubt Lime Wire is the problem, but thought I would try asking here and see if anyone has any suggestions. Thanks for any input.

PegM_4

It sounds like an attempt to "jack" your daughter's financial details in order to drain her finances dry. You know, youngsters are always downloading things or going to web sites that miscreants (aka criminals) plant things on to either turn your PC into a DOS (Denial of Service) bot (to blackmail online companies) or capture your financial details.

Ask your daughter to get the following free anti ad and spyware software in order to clean this rubbish off her PC.

1) Ad-Aware SE available from Lavasoft.com

2) SpyBot available from http://spybot.safer-networking.de/en/home/index.html

3) MS AntiSpyware available from Microsoft.com

After downloading, getting the latest definitions and running these apps her machine should then be clean.




UK Bob

PS. It would also help if she ran her anti-virus app as well.

Thank you for the suggestion. I'll tell her to do that.