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-   -   Why can't I access LimeWire Pro support? (https://www.gnutellaforums.com/open-discussion-topics/61353-why-cant-i-access-limewire-pro-support.html)

FuzzDuckie September 15th, 2006 08:50 PM

Why can't I access LimeWire Pro support?
 
Hello...

I would have sent a email to the Tech Support via LimeWire Pro but...well read on...

3 years ago I purchased LimeWire Pro (for $9.50 if you can believe it!). I still have the CD somewhere and I also still have the sales email sent to me as reciept to my old email (about 3 email addresses ago).

Now- my question is...is my PRO still good? My version is 3.2.1 (July 2003). I would LIKE to upgrade but it is telling me (and when I tried to contact cust. service online as well) that the email address I used to purchase Pro is not a valid LimeWire PRO Email address. *as it is...that email address was canceled when I left Colorado- I don't think there was/is an option to change email addresses for LimeWirePro.)

Am I to assume that the 9.50 was only for a specific length of time... like- one year? Do I now have to pay AGAIN the 18.88?

(I'm still amazed I have it on here and could connect :eek: )

Many thanks

birdy September 15th, 2006 08:59 PM

When you buy LW Pro, you also get email support & free updates for 6 months. There's no way your email address would still be in the database after 3 years:D

If you want to update Pro, you'll have to buy again
http://www.limewire.com/english/content/download.shtml

If you love your old Pro (not trying to be funny but it was, eh?), make sure that you still keep the old installer.
:wink:

FuzzDuckie September 15th, 2006 11:20 PM

Thanks much!

I hadn't realized that LW Pro Email support was only for 6 months lol.

Looks like I'll stick with what I have for now :xeri_ok1ani: I HOPE I still have the CD!

Thanks again!


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