How Do I transfer to another computer if...

katstheboss · #1 (**permalink**) August 5th, 2007

I don't remember the email account that was used?

My kids downloaded limewirepro. My cc was charged. The computer that it was downloaded to crashed and now I can't access my account on my new computer. \
I would appreciate any help on this.

Thank you, Kathy

birdy · #2 (**permalink**) August 5th, 2007

How long ago did your kids buy Pro? Pro entitles you to free updates for up to 6 months (it's up to the user to save & back up their Pro installers). So if the Pro was bought more than 6 months ago the email address won't be in the database anyway. In that case you'll need to pay again if you want Pro.

If Pro was bought less than 6 months ago, go to this page...
http://sales.limewire.com/support/pro_lookup.php
...& try all of your email addresses

katstheboss · #3 (**permalink**) August 6th, 2007

It was only 2 months ago. I tried all emails. I am thinking there was maybe a typo in the email address. I don't know what happened but I do know that my cc was charged for it.

So I don't know what to do.

birdy · #4 (**permalink**) August 6th, 2007

Check the vendor on your CC statement...if it says LIME WIRE LLC next to the purchase then Pro was bought from the official site

In that case, send a PM (private message) to limenathan & explain what's happened. He should be able to help. Click on the link below to send him a PM.
limenathan

If there's a different vendor listed on your CC statement then your Pro's probably been purchased from a scam site. In that case, have a read of this thread.
Membership? - **BEWARE** - Download p2p Clients ONLY Thru Official Sites (click on link)