Your Support Sux

[unite]

I Paid for pro ver and for some reason you don't have my email on file. I am unable to even email you guys through your site because unless you have the email in the system for the pro ver you wont talk to me. I have copies of my receipts from paypal and I have emailed every god damn address on your site with no reply. I want my money back or I want you to fix this ****. PM me for my email and I will send you the pay pal info.

[trap_jaw4]

Did you try this one?
http://sales.limewire.com/support/

[Lord of the Rings]

How much did you pay for LW? The official version costs US$18.80. If you paid more than this then you didn't get the official version. Let's verify that 1st. See http://www.gnutellaforums.com/showth...5&pagenumber=1

[unite]

I ordered it here off the real site...these guys wont list a good email to deal with these kind of problems.

[Lord of the Rings]

It generally takes anywhere up to 24 hrs before your account is activated. If it takes longer then yes they should get a hurry up message. I do know they don't have large no.'s of support staff but a reminder for them should help! trap_jaw4's email link is the best one to use for your issue.

[unite]

I bought it weeks ago...

[trackmama]

I tried 3 times yesterday (August 8, 2006) to upgrade to "limewire pro" and I kept getting an error message saying that my zip code did not match the billing zip code of my charge card. I called my bank to find out why the card would not work and they said the the charge of $18.88 was applied to my account 3 times.....however I never received the pro version and now my account has been charge a lot more than it should have been. Also, the system does not recognize my email address and says that I am not in the system. I cannot receive technical support because I haven't upgraded to the pro version. Please advise....I would very much like to upgrade to "Limewire Pro", but at a charge of only $18.88, not $56.64. PLEASE ADVISE!

[foolofthehill]

Go to this thread. There is a link included to RStern (post No. 4). Send him a PM (by clicking on that link) and explain your situation. He'll sort it out for you:
http://www.gnutellaforums.com/showth...threadid=54008

[trackmama]

Tanks!

[Camus64]

Hello,

On November 20 th I tried to upgrade my Limewire Beta to Limewire pro from your official site.
I filled up the payment form and executed the transaction but got a transaction declined notification. Thinking that I had filled the form incorrectly I proceeded with the transaction for a second time but got the same transaction declined notification. Subsequently I checked with my bank to be advised that both transactions had been processed as per details below:
Approval # 279484 Bangladesh Time 14:20 November 20
Approval # 288601 Bangladesh Time 14:47 November 20

Card: Mastercard
Name: Mohammed Waquer Hossain
email : [email protected]

Note: I am not seeking a refund but I would like to be able to download Limewire Pro on two laptops. Please advise how I can proceed to do so.