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Support: General General support discussions and announcements. XoloX has been discontinued. We highly recommend you use an actively developed client instead.


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Forum Rules

Support Forums

Before you post to one of the specific Client Help and Support Conferences in Gnutella Client Forums please look through other threads and Stickies that may answer your questions. Most problems are not new. The Search function is most useful. Also the red Stickies have answers to the most commonly asked questions. (over 90 percent).
If your problem is not resolved by a search of the forums, please take the next step and post in the appropriate forum. There are many members who will be glad to help.
If you are new to the world of file sharing please do not be shy! Everyone was ‘new’ when they first started.

When posting, please include details for:
Your Operating System ....... Your version of your Gnutella Client (* this is important for helping solve problems) ....... Your Internet connection (56K, Cable, DSL) ....... The exact error message, if one pops up
Any other relevant information that you think may help ....... Try to make your post descriptive, specific, and clear so members can quickly and efficiently help you. To aid helpers in solving download/upload problems, LimeWire and Frostwire users must specify whether they are downloading a torrent file or a file from the Gnutella network.
Members need to supply these details >>> System details - help us to help you (click on blue link)


Moderators

There are senior members on the forums who serve as Moderators. These volunteers keep the board organized and moving.
Moderators are authorized to: (in order of increasing severity)
Move posts to the correct forums. Many times, members post in the wrong forum. These off-topic posts may impede the normal operation of the forum.
Edit posts. Moderators will edit posts that are offensive or break any of the House Rules.
Delete posts. Posts that cannot be edited to comply with the House Rules will be deleted.
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Ban members. The most severe punishment. Three or more moderators or administrators must agree to the ban for this action to occur. Banning is reserved for very severe offenses and members who, after many warnings, fail to comply with the House Rules. Banning is permanent. Bans cannot be removed by the moderators and probably won't be removed by the administration.


The Rules

1. Warez, copyright violation, or any other illegal activity may NOT be linked or expressed in any form. Topics discussing techniques for violating these laws and messages containing locations of web sites or other servers hosting illegal content will be silently removed. Multiple offenses will result in consequences. File names are not required to discuss your issues. If filenames are copyright then do not belong on these forums & will be edited out or post removed. Picture sample attachments in posts must not include copyright infringement.

2. Spamming and excessive advertising will not be tolerated. Commercial advertising is not allowed in any form, including using in signatures.

3. There will be no excessive use of profanity in any forum.

4. There will be no racial, ethnic, or gender based insults, or any other personal attacks.

5. Pictures may be attached to posts and signatures if they are not sexually explicit or offensive. Picture sample attachments in posts must not include copyright infringement.

6. Remember to post in the correct forum. Take your time to look at other threads and see where your post will go. If your post is placed in the wrong forum it will be moved by a moderator. There are specific Gnutella Client sections for LimeWire, Phex, FrostWire, BearShare, Gnucleus, Morpheus, and many more. Please choose the correct section for your problem.

7. If you see a post in the wrong forum or in violation of the House Rules, please contact a moderator via Private Message or the "Report this post to a moderator" link at the bottom of every post. Please do not respond directly to the member - a moderator will do what is required.

8. Any impersonation of a forum member in any mode of communication is strictly prohibited and will result in banning.

9. Multiple copies of the same post will not be tolerated. Post your question, comment, or complaint only once. There is no need to express yourself more than once. Duplicate posts will be deleted with little or no warning. Keep in mind a forum censor may temporarily automatically hold up your post, if you do not see your post, do not post again, it will be dealt with by a moderator within a reasonable time. Authors of multiple copies of same post may be dealt with by moderators within their discrete judgment at the time which may result in warning or infraction points, depending on severity as adjudged by the moderators online.

10. Posts should have descriptive topics. Vague titles such as "Help!", "Why?", and the like may not get enough attention to the contents.

11. Do not divulge anyone's personal information in the forum, not even your own. This includes e-mail addresses, IP addresses, age, house address, and any other distinguishing information. Don´t use eMail addresses in your nick. Reiterating, do not post your email address in posts. This is for your own protection.

12. Signatures may be used as long as they are not offensive or sexually explicit or used for commercial advertising. Commercial weblinks cannot be used under any circumstances and will result in an immediate ban.

13. Dual accounts are not allowed. Cannot explain this more simply. Attempts to set up dual accounts will most likely result in a banning of all forum accounts.

14. Video links may only be posted after you have a tally of two forum posts. Video link posting with less than a 2 post tally are considered as spam. Video link posting with less than a 2 post tally are considered as spam.

15. Failure to show that you have read the forum rules may result in forum rules breach infraction points or warnings awarded against you which may later total up to an automatic temporary or permanent ban. Supplying system details is a prerequisite in most cases, particularly with connection or installation issues.

Violation of any of these rules will bring consequences, determined on a case-by-case basis.


Thank You! Thanks for taking the time to read these forum guidelines. We hope your visit is helpful and mutually beneficial to the entire community.


 
 
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  #11 (permalink)  
Old June 23rd, 2002
filesharing-retard
 
Join Date: April 13th, 2002
Location: The Zoo
Posts: 346
KayaMan is flying high
Default

Possible reasons OTHER then that the person you are trying to get the file from is busy or gone offline:

- The ICS user - you may need to force your local IP and port in tools > preferences > network tab > advanced button

- Others , do you use a firewall? Most often the problem is you don't have a properly configured firewall (not allowing xolox access or security level set too high) . Especially wXP users - do not use that POS XP firewall.

- Join chat? Some peers or ops may be able to help with your individual problem.
  #12 (permalink)  
Old June 23rd, 2002
Unregistered
Guest
 
Posts: n/a
Question can't download

i also can't seem to get anything going....my download status remains on searching, speed 0.0 and, of course, percentage 0.0%. it's been a half hour. is this normal?
  #13 (permalink)  
Old June 23rd, 2002
Morgwen's Avatar
lazy dragon - retired mod
 
Join Date: October 14th, 2001
Location: Germany
Posts: 2,927
Morgwen is flying high
Default

Quote:
Originally posted by KayaMan
not allowing xolox access or security level set too high
AFAIK you can´t search than either!

At least with other gnutella clients I have made this experience.

Morgwen
  #14 (permalink)  
Old June 23rd, 2002
Morgwen's Avatar
lazy dragon - retired mod
 
Join Date: October 14th, 2001
Location: Germany
Posts: 2,927
Morgwen is flying high
Default

Quote:
Originally posted by Unregistered
I am having the same problem. The download status either says connecting, qued or searching. No data has been transfered.
Short explanation:

connecting:

Your client tries to connect, this is normal and should change quick...

qued:

The host is busy and your client wait until a download is possible.

Searching:

Your client is SEARCHING, perhaps your sources went offline and now you need more sources...

Test is with a file with at least 10 or 20 sources and try it again.

Morgwen
  #15 (permalink)  
Old June 23rd, 2002
Unregistered
Guest
 
Posts: n/a
Default

Tried everything that's been said here and in faq... nothing works anymore... I even lowered myself trying to download hyperpopular britney :-)

Could it have something to do with the 1.19 version? 1.18 worked perfectly here.

I am behind a firewall, but since 1.18 worked i don't see the problem.

some facts:

-Network status ok
-changed the temp dir as stated in faq
-tried songs with 50 sources, they all start as "buffered" and slowly dissapear

Hope this issue can be resolved soon :-)
Thanks for the help upfront!
  #16 (permalink)  
Old June 23rd, 2002
Novicius
 
Join Date: June 23rd, 2002
Posts: 3
ehore is flying high
Thumbs down

I upgraded to 1.19 last night. I was having no problem with 1.18 but I also am unable to download anything with 1.19. I had it on all night but this morning there was zero progress. All transfers read Download Status: searching, busy 0, buffer 0. These include attempted downloads with scores of 20-30 or more. The download is not working.
  #17 (permalink)  
Old June 23rd, 2002
Novicius
 
Join Date: June 23rd, 2002
Posts: 3
ehore is flying high
Question

Just to double check, I uninstalled v.1.19 and re-installed 1.18. The transfers that I attempted with 1.19 but could not download are now downloading just fine with v1.18. Something is definitely not working right with v1.19.
  #18 (permalink)  
Old June 23rd, 2002
Unregistered
Guest
 
Posts: n/a
Default V1.19 not working

To : Morgwen and Kayaman

The Nile is not a river in Egypt.

Stop giving advice that ain't working and start considering that there is definitely a bug in version 1.19, and please FIX IT.

I run Windows XP Pro, on DSL, tried every trick and advice on chats and forums, and it AINT working.

Respectfully,

A long time Xolox user and Believer,
now back to 1.18 again,
and dowloads are working again.
  #19 (permalink)  
Old June 23rd, 2002
Morgwen's Avatar
lazy dragon - retired mod
 
Join Date: October 14th, 2001
Location: Germany
Posts: 2,927
Morgwen is flying high
Default Re: V1.19 not working

Quote:
Originally posted by Unregistered
Stop giving advice that ain't working and start considering that there is definitely a bug in version 1.19, and please FIX IT.
Yes in future we will give no advise because it could be a bug...

hey what do youn think we try to find out here?

Morgwen
  #20 (permalink)  
Old June 23rd, 2002
Unregistered
Guest
 
Posts: n/a
Default Version 1.19

There is nothing wrong with giving advice. On the contrary. But just tell us if something ain't working. Nobody yet has said so.

The Gnutella Community is not trying to put you down, just to make sure you heard the facts.

The Xolox Believer
 


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