I paid $18 for pro last night (well the UK equivalent of $18) and it has charged my card using Paypal but I haven't received a mail from Paypal or limewire, let alone a Limewire Pro download file!

SOMEONE FROM LIMEWIRE PLEASE HELP!!! At least give me a phone number so I can call someone - in the UK if poss.

I was using Firefox to make the payment via paypal with. As I submitted payment, the next window just went blank and said "done" in the bottom corner.

After leaving it for ages, tried refreshing but to no avail.

Please help

If you have bought LW from the official site: http://www.limewire.com and you didn't get a email with your download link, then please go here and look at the post Mo. 4 of LOTR. There you should find a link to PM RStern. Explain her your problem and she will sort it out for you:
http://www.gnutellaforums.com/showth...threadid=54008
Though give a bit time, since she doens't show up here on a daily basis....

__________________

"Never Argue With An Idiot. They Will Drag You Down To Their Level, Then Beat You With Experience"

Thanks, I have sent a message to RStern. I bought it through the official limewire sit for def

No Reply yet - this sucks - I'm $18 worse off and can't get the product I rightfully paid for.

Not a happy person and will start to kick up stink if this isn't sorted soon

Try sending one more PM to her. Please lose the attitude though. You don't know what has gone wrong. The money might even be credited back to your account if something happened during the payment process. Your card may have been declined when verifying. Has happened a few times even with good cards.

Also FOTH did mention that RSterne isn't on here every day + as you probably know LimewireLLC has been sued, so she might have more things to do than usual.

Just be patient. I'm sure that this will be sorted

Sleepless, I duly paid for a product which I have been loyak to and using for many years. I checked with my credit card company today and the payment has been processed, including Paypals charge.

I have written 2 PMs to RSterne, who I understand may be busy with legal proceedings.

My point is this. I am a frustrated customer. I cannot believe that a company with millions of users has no proper customer service. I don't think its good business practice to be selling a product that isn't delivered, yet payment is taken - would you like it if you sold someone a product and they never gave you their money? Would you not like to talk to someone about it?

I see I am also not the only person this has happened to either.

All I would like is the software or a refund. Not to be stuck out of pocket and no Limewire Pro.

Rant over

I really do understand your frustration with this. Noone likes being ripped off. I wouldn't like having to wait either. I was merely pointing out that you have to be patient.

On the other hand I don't think that 4-5 days is a long wait on the internet. I have tried far worse (up to 3 weeks) from other online companies. I also do understand quite well why Limewire does not have phonesupport etc. because of the free version and all the basic users that would ignore the fact that it would be for Pro costumers only. I'm pretty sure that you know what I mean here.

In addition to the gentle and wise words of Sleepless, don't ya think that your rant would be better placed at the Limewire Forum under:
http://www.limewire.com/forum.htm

We are all really here to support users of the Gnutella Network; but we are all not capable to pull any kind of person from whichever P2P client company into this forum to comply with the wishes of users of their products....

Just my 5-cent-worth though.....

__________________

"Never Argue With An Idiot. They Will Drag You Down To Their Level, Then Beat You With Experience"

Well, three weeks on, 3 PM's to RSTERNE, $18 out of pocket, NO REPLY, NO LIMEWIRE PRO.

Someone - tell me what to do now.

Thanks

I think you should get an extension of your pro period. Chances are the account didn't activate so it won't be until they fix it up & thus the period of pro will only start once they do. I've given alternate instructions to help via private message. I do have some small direct contact with LimeWire.org though not guaranteed to be quick.