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Please call the number listed next to the purchase on your credit card statement. This will put you in touch with the billing department, who can resolve the issue. We ask that you call because when the purchase hasn't made it into our database, the best way to resolve it is with information about your account that should not be sent around via email or in the forums.
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This is advice from MFormal as she is the one to contact when this happens....
Please dont hesitate to let us know if you need more help...
