from sleepless "How to ask a smart question (read it and learn something) "
helped me

Be precise and informative about your problem
Describe the symptoms of your problem or bug carefully and clearly.

Describe the environment in which it occurs (machine, OS, application, whatever). Provide your vendor's distribution and release level (e.g.: “Fedora Core 4”, “Slackware 9.1”, etc.).

Describe the research you did to try and understand the problem before you asked the question.

Describe the diagnostic steps you took to try and pin down the problem yourself before you asked the question.

Describe any possibly relevant recent changes in your computer or software configuration.

Do the best you can to anticipate the questions a hacker will ask, and answer them in advance in your request for help.

Simon Tatham has written an excellent essay entitled How to Report Bugs Effectively. I strongly recommend that you read it.