1. what OS version? XP
2. What firewalls you have ? Windows Firewall
3. How much ram ? 448 MB
4. Hard Disk space available ? 74.5 GB
5. Connection type (eg: dialup, broadband, cable, etc.) Highspeed ADSL through phone jack
6. Modem & router brand name & model numbers ? Telus 2Wire modem
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) House
8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.? Limewire Pro 4.12.3
9. Who is your ISP provider (Internet Service Provider) ? Telus Communications
10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ? it says your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user.? new problem with experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? yes but there always was before this connection problem occured and it worked fine before when there was a brick wall.14. Have you given full permisions for LimeWire to pass through your Firewall ? I put limewire into the exceptions list in the firewall settings
15. XP users, Please state XP firewall on or off.? Firewall On