Dear LW Staff!!

It seems that there are an unacceptable amount of complaints about the connection problem.

I used LW for a longtime. Then one day it didn't connect. I upgraded, no difference. I even shut down my firewall, to test if the port-thing is an issue. Still didn't connect. I felt that maybe I want to "upgrade" and purchase LW Pro, but just today I read a few more and see that also the LW Pro customers cannot connect as well. All along I thought that maybe this was a way of forcing to upgrade and I almost fell for it. YOUR CUSTOMERS cannot connect and it seems like LW officials don't give a ......
It most likely comes down to again the same. You know of an existing problem, but are afraid to admit it. It if isn't so, please post a proper protocol of "how to". Mistakes happen, BUT THEN FIX'EM and quit telling us to "click connect"!!!

I public stand would be a fair thing. What is going with LW!!??
Is it or is it not useable!? And if, then how??

Marcel Kuenzler