When you guys try to connect, do you see the round icon in the lower left flash green for a second and then go back to red?

We know of one potential cause of this problem that we've implemented a fix for, but we're not at all certain that this is the cause of all issues users are seeing. I suspect there may be a couple of different things occuring.

If everyone could post their operating system when they post problems, that would be very helpful. Most have been, but just a reminder. It looks like this is a problem users are having on all OSes.

Thanks for everyone's patience.